Legal

Terms of Service

WatsonOS Pty Ltd · Last updated 26 March 2026

These Terms of Service (“Terms”) govern your access to and use of the WatsonOS platform operated by WatsonOS Pty Ltd (ABN 41 695 782 720) (“WatsonOS”, “we”, “us”). By accessing or using the platform, you agree to be bound by these Terms.

Beta period notice. WatsonOS is currently in beta. The platform is provided free of charge during this period. Beta participants are subject to additional terms set out in their Beta Participant Agreement, which takes precedence over these Terms where there is any inconsistency.

1. Definitions

  • Platform means the WatsonOS compliance software accessible at go.usewatson.app
  • User means any person who accesses the Platform
  • Firm means the accounting practice on whose behalf a User accesses the Platform
  • Client Data means data belonging to the end clients of a Firm, accessed via Xero OAuth authorisation
  • Output means any compliance calculation, workpaper, report, or other result generated by the Platform

2. Access and accounts

Access to the Platform is by invitation only during the beta period. You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account.

We reserve the right to suspend or terminate access at any time, including for breach of these Terms, non-payment (once billing is activated), or at our discretion during the beta period.

3. Permitted use

You may use the Platform solely for lawful compliance work within your own accounting practice. You must not:

  • Share access credentials with persons outside your Firm
  • Use the Platform for any unlawful purpose
  • Attempt to reverse engineer, copy, or reproduce any part of the Platform
  • Use the Platform to process data belonging to persons who have not authorised you to do so
  • Resell or sublicense access to the Platform

4. Your responsibilities — critical

WatsonOS generates compliance outputs for your review. You remain solely responsible for:

  • Reviewing all Outputs before lodgement with the ATO or any other authority
  • The accuracy and completeness of all data lodged
  • All professional obligations as a registered tax agent or BAS agent
  • Obtaining appropriate client authorisations before connecting a client's Xero file
  • Maintaining professional indemnity insurance adequate for your practice

WatsonOS is a tool to assist with compliance preparation. It does not replace your professional judgment. The final responsibility for any lodgement lies with you.

5. Limitation of liability

To the maximum extent permitted by Australian law:

  • WatsonOS provides the Platform “as is” without warranty of any kind, express or implied
  • WatsonOS is not liable for any errors in Outputs, penalties, interest, or other consequences arising from reliance on Platform outputs without independent review
  • WatsonOS's total liability to you in any 12-month period is limited to the fees paid by you in that period (or $500 during the beta period)
  • WatsonOS is not liable for any indirect, consequential, special, or punitive damages

Nothing in these Terms excludes liability that cannot be excluded under Australian Consumer Law.

6. Intellectual property

All intellectual property in the Platform — including software, algorithms, design, and documentation — is exclusively licensed to WatsonOS Pty Ltd. No rights are transferred to you by these Terms.

Your Client Data and your Firm's data remain your property. You grant WatsonOS a limited licence to process that data for the sole purpose of providing the Platform services.

7. Data and privacy

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. Key points:

  • All data is stored in Microsoft Azure Australia East — it does not leave Australian jurisdiction
  • We do not sell your data or use it to train third-party AI models
  • Client Data is accessed only via Xero OAuth with your authorisation

8. Availability and support

We aim for high availability but do not guarantee uninterrupted access. During the beta period, we provide best-efforts support via email at help@usewatson.app.

We may modify, suspend, or discontinue features of the Platform at any time. We will provide reasonable notice of material changes.

9. Fees and billing

The Platform is free during the beta period. On commercial launch, fees will be charged as set out in your subscription agreement. We will provide at least 30 days' notice before billing commences.

10. Termination

Either party may terminate access at any time. On termination:

  • Your access to the Platform ceases immediately
  • We will retain your data for 7 years in accordance with Australian record-keeping requirements
  • You may request export or deletion of your data — see our Privacy Policy

11. Governing law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

12. Changes to these Terms

We may update these Terms from time to time. Continued use of the Platform after changes are published constitutes acceptance. Material changes will be notified by email.

13. Contact

WatsonOS Pty Ltd
Email: help@usewatson.app
Website: usewatson.app